Our Terms and Conditions are as follows :
Because our items of Jewelry are individually Handmade, a Jewelry Order placed on the Website, in Person, by Phone or by Email can only be cancelled for a Full Refund within 24 hours of being placed. If cancelled after 24 hours we are happy to arrange a Credit Note or Exchange for you. Please understand this as we give instructions to our Team of Girls immediately to start working on Jewelry orders as soon as the Jewelry order comes in. All work is Fairly Traded & therefore we value our orders very much as they support previously disadvantaged communities in South Africa.
Please allow 2 weeks for Delivery of your Jewelry orders. After receiving your order, you have 24 hours in which to make a claim should something not be satisfactory. No returns will be accepted without written authorization from Sapphire Dawn Design CC.
Jewelry Back Orders
If your Costume Jewelry item or Gem Stone Jewelry item is not in stock, we will back order the Jewelry for you. You will always be emailed with the option to cancel your Jewelry order if you would rather not wait.
We guarantee the quality of all our Jewelry pieces, so if you by chance have a problem with any of them we will gladly repair the Jewelry item for you. Some repairs may require a repair charge.
We are not responsible for damage done to the Jewelry from cleaners or from gross misuse of the pieces. Please be gentle with your Jewelry, always put it on last when getting ready and always make sure that necklaces are securely clasped. Remember that most Gem Stones are as delicate as glass, be careful not to drop any of your pieces as Gem Stones may shatter. At that point we will repair the piece for you, but there will be a repair charge to replace the broken Crystals and Semi Precious Stones.
All of our Costume Jewelry, Fresh Water Pearl Jewelry and Gem Stone Jewelry pieces are made with naturally occurring elements. Other naturally occurring elements, like oxygen, light, and wear can tarnish your pieces.
Storing your Jewelry pieces in the airtight plastic bag is one way to keep out the elements that can cause your Jewelry to tarnish.
Be very careful with lotions, hair products, perfumes, etc., for they can also discolour stones and tarnish metals, sometimes permanently. It’s always best to put your Jewelry on last to avoid any of these problems – we cannot stress this enough.
Mild soap and water can be used to clean Jewelry with a soft brush. Some stones, such as turquoise, pearls, coral, opals, and other soft, porous stones and finished or plated metal pieces will become permanently damaged by the harsh solvents in the cleaners.
Silver-dipped or Plated Jewelry is especially delicate. Do not wear plated items in a shower, bath, pool or jacuzzi, don’t expose them to corrosive elements, and don’t expose them to perfume and hair products. Unfortunately, once they are damaged, we are not responsible for repairing the pieces.
Please be gentle with your Jewelry, it is delicate and should be treated with care.